FAQs

Once your order ships, we'll email you tracking information. Please allow up to 24 hours for tracking updates to appear. International tracking may take up to 48 hours to activate.

If tracking shows "delivered" but you have not received your package, please contact the carrier directly. We'll do our best to assist, but we are not liable for packages marked as delivered.

Please review your order carefully before submitting it. After an order is accepted, we may be unable to accommodate a cancellation request.

We cannot guarantee address corrections after an order is placed. Orders returned because of an incorrect or incomplete address may incur additional shipping fees. For international orders, include the full address, postal code, and phone number.

Orders are processed within 1-2 business days after payment is confirmed. Orders placed on weekends or U.S. public holidays are processed the next business day.

U.S. Standard Shipping is $9, or free on orders of $50 or more. U.S. Express Shipping is $18. International shipping rates are calculated at checkout based on destination and order weight.

Orders are processed within 1-2 business days after payment is confirmed. U.S. Standard Shipping is estimated at 8-10 business days, U.S. Express Shipping at 3-5 business days, and international shipping at 7-14 business days. Carrier estimates may vary; holidays and sale periods may add up to one week.

U.S. Express Shipping is $18 and is estimated at 3-5 business days. International shipping is estimated at 7-14 business days, with rates calculated at checkout based on destination and order weight.

We ship to all 50 U.S. states, Washington, D.C., and U.S. territories, plus Canada, the United Kingdom, Germany, Saudi Arabia, and the United Arab Emirates. We do not ship to P.O. Boxes or APO/FPO/DPO addresses.

International shipping rates are calculated at checkout based on the destination and order weight.

Returns and exchanges are accepted within 30 days of delivery. Items must be unused, unwashed, in their original condition, and have tags attached.

Contact us at [email protected] or submit a request through the customer login area. We'll provide a prepaid return label, if applicable, normally within 3-4 working days. Pack the item securely and drop it off with the designated carrier.

Contact us at [email protected] or submit a request through the customer login area. Exchanges are accepted within 30 days of delivery. Shipping charges apply to exchange requests.

After you contact us at [email protected] or submit a request through the customer login area, we'll provide a prepaid return label, if applicable, normally within 3-4 working days.

Refunds are issued to the original payment method after we receive and inspect the returned items. Please allow 5-7 business days after receipt for the refund to process.

International return and exchange shipping is a flat USD $20 per request. For returns, it is deducted from your refund; for exchanges, it is charged when you submit the request. Original duties, taxes, and shipping fees on international orders are non-refundable.